Frequently Asked Questions

Add the items you want to your basket, open the basket and select Checkout. You enter your delivery address and pay through Stripe. Once payment is taken we send a confirmation email with your order number and a summary of what you bought. If that email does not arrive within a few minutes, check your spam folder before contacting us.

Yes, if it has not been dispatched yet. Email support@yardoras.shop with your order number and we will stop it if we can. Orders are dispatched within 1–2 business days (Mon–Fri), so the sooner you write the better. If it has already left us, wait for it to arrive and use the 14-day return process instead.

We can sometimes change a delivery address or swap an item before dispatch. Email support@yardoras.shop with your order number and what you need changed. We cannot make changes once the parcel is with the carrier. If a price difference applies, we will refund or invoice the difference before dispatch.

We deliver anywhere in the United Kingdom. We do not ship internationally at the moment.

Delivery is free on every UK order. There is no minimum spend and no surcharge anywhere in the UK. The price shown on the product page is the price you pay.

Free UK delivery on every order. Orders placed by 2:00 PM UK time (Monday to Friday) count from that business day; later orders count from the next business day. Orders are dispatched within 1–2 business days (Mon–Fri) and delivered 2–5 business days after dispatch — 3–7 business days in total. Orders are packed and dispatched by our UK fulfilment partner. Our Morecambe address is for correspondence and returns.

When your parcel is collected we email you a tracking number and a link to the carrier. You can also enter your order number and email address on our Track Order page. Tracking can take a few hours to show its first scan after dispatch.

Product images show the style, shape, colour and size of each piece. Screens vary, and natural materials such as ceramic, wood and woven fibres differ slightly from piece to piece. Exact dimensions, weight and materials are in the specification table on each product page. If an item is not what you expected, you can return it within 14 days of delivery.

Dimensions on each product page are listed in centimetres (height, width and depth) with the weight. Handmade and woven items can vary by a small amount. If a measurement matters to your space, check the specification table on the product page before ordering, or email us and we will confirm it.

Yes. Every product page lists the main material, colour, size and what is included in the box, along with any care instructions we have been given. If something you need is missing from a listing, contact us and we will find out rather than guess.

You can return any item within 14 days of delivery for a full refund or an exchange. A free prepaid return label is included in every parcel, so returning by post costs you nothing. No restocking fees. Items must be returned new and unused, in the condition you received them. You may handle an item as you would in a shop. Faulty or damaged on arrival? Contact us within 30 days of delivery for a free replacement or full refund.

Use the free prepaid return label included in your parcel. Pack the item securely, ideally in its original box, attach the label and drop the parcel off at the carrier point shown on the label. We recommend emailing support@yardoras.shop with your order number so we can look out for your return, but it is not required.

Refunds are issued to your original payment method within 14 days of us receiving your return. Your bank may take a further 3–5 business days to show the money on your statement.

Payments are handled by Stripe, which accepts Visa, Mastercard and American Express debit and credit cards. All prices are in GBP. Yardoras operates as a UK sole trader and is not currently VAT registered, so no VAT is added at checkout.

Yes. Card details are entered on Stripe's encrypted payment form and sent directly to Stripe — they never reach our servers and we do not store them. Our site runs over HTTPS. You can read more in our Privacy Policy.

No. You can order without creating an account. We only ask for the details needed to take payment and deliver your parcel.

Yes, guest checkout is the standard way to order with us. You will receive your confirmation and tracking updates by email, so keep your order number to hand if you need to contact us.

Email support@yardoras.shop or call +44 1524 234562. You can also use the form on our Contact page. Please include your order number if your question is about an existing order.

We answer emails Monday to Friday, 9:00 AM to 5:00 PM UK time, usually within one business day. Messages sent at the weekend or on a bank holiday are answered on the next business day.