Privacy Policy
Your privacy matters to us. This page explains what information we collect, why we collect it, how we protect it, and the choices available to you.
Last updated: 31 October 2026
Quick overview
We collect only the information necessary to process and support your order.
Payments are securely processed through Stripe. Yardoras does not store your payment card details.
Your information is protected using modern security measures and encrypted connections.
Cookies help improve website functionality, security and your browsing experience.
You may request access, correction or deletion of your personal information where applicable.
Questions about privacy can be sent to our customer support team.
Our Commitment to Privacy
Yardoras respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information whenever you visit our website or place an order.
Yardoras is an independent UK online home décor retailer, run by a husband-and-wife team and operating as a sole trader. Yardoras acts as the data controller for the information described on this page.
Information We May Collect
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order information
- Customer support communications
- Device and browser information
- Website usage information
We collect only the information necessary to operate the store, fulfil your order and provide customer support. We do not ask for information we do not need, and we never collect complete payment card details.
How we use your information
Confirm, prepare and manage the orders you place with us.
Share the delivery details our carriers need to reach you.
Answer your questions and handle returns or exchanges.
Understand how the site is used so we can make it better.
Protect our customers and our store from fraudulent activity.
Meet UK tax, accounting and consumer protection obligations.
Our legal basis for using your information
We need your details to take payment, pack, dispatch and deliver your order, and to handle returns.
UK law requires us to keep records of sales and refunds.
We protect our customers and our store from fraudulent orders and misuse of the website.
Only with your consent, which you can withdraw at any time via Cookie Settings.
Secure Payments
Payments are securely processed through Stripe using encrypted technology.
Yardoras never stores your complete payment card details. Card information is entered directly into Stripe's secure checkout and is handled under their own security standards and privacy policy.
Cookies
Cookies are small files stored by your browser. We may use them to:
- Improve website performance
- Remember your preferences
- Maintain security
- Analyse website usage
You can manage or delete cookies at any time through your browser settings. Disabling some cookies may affect how parts of the site work. Further detail is available in our Cookie Policy.
When We Share Information
Receives your name, delivery address and order contents to pack and dispatch your order.
Royal Mail, Evri and DPD receive the name and address needed to deliver your parcel.
Stripe processes your payment and any refunds securely on our behalf.
Hosting and email providers that keep the store running.
Only where we are required to share information by applicable law.
Yardoras never sells personal information to third parties.
Information is shared only with the partners listed above, and only to the extent needed to complete your order or meet a legal obligation.
How Long We Keep Information
We keep personal information only for as long as it is necessary to fulfil your order, provide customer support, meet our legal and accounting obligations and resolve any disputes.
Order and invoice records are retained for six years in line with UK tax requirements. Support correspondence is kept while it remains relevant to your order. When information is no longer needed, it is deleted or anonymised.
Your privacy rights
Request a copy of the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Request deletion of your information where legally applicable.
Ask us to restrict how your information is processed where applicable.
To make a request, email us with your order number where relevant. We respond to privacy requests within 30 days.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to help first, so please contact us before going to the ICO.
Third-Party Services
Secure payment processing and refunds.
Packs and dispatches your order using your name, delivery address and order contents.
Royal Mail, Evri and DPD for delivery and tracking.
Order confirmations and support replies.
Each provider processes information according to its own privacy policy and only for the purposes described above.
Privacy Questions
If you have questions regarding this Privacy Policy or your personal information, please contact our customer support team.
Monday–Friday, 9:00 AM–5:00 PM (UK time)
Find an answer quickly
Email or call our UK support team.
14-day returns with a free return label included in every parcel.
Processing times, delivery windows and carriers.
Visa, Mastercard and American Express via Stripe.
Answers to the questions we're asked most.
The terms that apply when you order from us.